FREQUENTLY ASKED QUESTIONS

A few thoughtful answers

• What comes with a signature 12 oz candle?

  Your signature 12 oz candle comes in its signature black box with luxury matches. Optional gift finishes cost extra. Special Edition candle packaging varies and does not include the signature black box.

• What is the free gift with my order?

  Every paid order receives one tea light candle sample, one glass holder and luxury matches. One complimentary gift set per paid order, while supplies last. Sample fragrance varies.

• What gift presentation options can I choose?

  On eligible products, choose premium gift wrapping with ribbon (+$19), a gift bag with tissue paper (+$10.99), or a decorative ribbon bow (+$5). These are optional paid finishes. Select your preferred option before adding to cart and review the additional charge.

• How do I earn points by subscribing?

  Newsletter signup earns 200 points. Join or sign in through the Rewards panel with the same email to view your balance and redeem rewards. Joining Rewards earns 100 points, and purchases earn 5 points per $1 spent. See all rewards and redemption options.

• Do you ship across the U.S. and offer express shipping?

  Yes, shop online for U.S. shipping. Express or expedited shipping may be available for eligible orders at checkout for an additional cost. Available services and charges depend on the delivery address and order. Processing time is separate from transit time. See shipping details.

• Can’t pick up? Can I order on Uber Eats?

  Yes. Order Home By TOUCH on Uber Eats for local delivery where offered. Enter your address there to see coverage, products, fees and arrival estimates. Free website-order pickup remains available in Kendall, Miami.

• How do I choose a fragrance?

  Start with our tea light samples to explore Home By TOUCH scents at home. Choose individual samples or build a five-scent set to discover your favorites.

• Can I choose the scents in my tea light set?

  Yes. Our bundle builder lets you select five tea lights from the available fragrances. Review your selections before adding the set to your cart.

• Do candles include matches?

  Every candle, including tea lights, comes with a complimentary box of luxury matches.

• Can I pick up my order locally?

  Yes. Free local pickup is available in Kendall, Miami. Visit our Contact page for the pickup address and current hours.

• Are your candles safe and what are they made of?

  Home By TOUCH soy candles include luxury matches. Follow the safety instructions on each product: burn within sight, keep away from children, pets and flammable items, and trim the wick before use. Check the individual product page for candle size and care details.

• How long does a candle or diffuser last?

  Candle burn time and diffuser longevity vary by product size, fragrance, room conditions and use. Check each product page for available specifications and care instructions. Contact us if you need help selecting a product for your space.

• Do you offer free shipping?

  Shipping charges and available services are shown at checkout. Express options may be available for eligible orders at an additional cost. Free local pickup is available in Kendall, Miami. See shipping details.

• Do you customize for parties, holidays or events?

  Yes. Home By TOUCH offers customized gift options for birthdays, weddings, corporate gifts, holidays, parties, and special events. Customers can create a curated gift box with candles, reed diffusers, fragrance oils, tea light samples, car fresheners, and other select items. Customization options may include scent selection, gift messages, occasion-based packaging, and special requests depending on availability. For larger orders or event gifting, please contact us so we can help create the perfect luxury fragrance experience for your occasion.