Shipping policy

Shipping Policy

 

Processing Time

  • Orders typically process in 1–3 business days (Mon–Fri, excluding holidays).

  • During peak seasons, launches, or promotions, processing may extend by 1–2 business days.

  • Pre-order items ship on or around the estimated date shown on the product page (see Pre-Orders below).

Shipping Methods & Costs

  • Home By TOUCH does not currently offer free shipping. Shipping charges are calculated and displayed at checkout based on the delivery address, package size and weight, carrier, and selected service.
  • Expedited and special services (overnight/2-day, signature required) may be available at checkout for an additional cost.

  • Carriers we commonly use: USPS, UPS, FedEx. We may switch carriers based on speed, reliability, or size/weight.

Tracking

  • You’ll receive a confirmation email with tracking when a label is created.

  • Please allow up to 24 hours for tracking to start updating after label creation.

Address Accuracy

  • Enter your shipping address carefully. Once a label is created, we may be unable to change it.

  • We are not responsible for delays or losses due to incomplete/incorrect addresses.

  • If you need to update an address, email info@homebytouch.shop within 12 hours of purchase (our cancellation window).

Local Delivery — Miami (Uber Eats)

  • Local delivery in Miami is available through our Uber Eats ordering link where offered. Availability, delivery fees, and arrival estimates are shown in that ordering experience.

  • A recipient must be available for in-person handoff. When the courier marks the order “delivered,” risk of loss passes to the customer. Website orders are eligible for free local pickup in Kendall; website courier delivery is not currently offered.

  • Returns aren’t picked up by courier at this time—please ship returns back using a trackable carrier (see Return Policy).

Free Local Pickup — Miami

  • Pickup Location: 14221 SW 120th St, Suite 106, Miami, FL 33186

  • Pickup Hours: Mon–Fri, 10:00 AM – 5:00 PM ET

  • Wait for your “Ready for Pickup” email/SMS before arriving. Bring your order number and ID.

  • Orders not collected within 7 business days may be canceled and refunded minus the 3% restocking fee (gift cards excluded).

Delivery Timeframes

  • Transit times shown at checkout begin after processing.

  • Weather, carrier volume, holidays, and unforeseen events can extend delivery windows. We cannot guarantee carrier timelines.

Refused, Undeliverable, or Unclaimed Packages

  • If a package is returned to us as refused, undeliverable, or unclaimed, we can:

    • Reship (reship fee applies), or

    • Refund once received minus shipping and a 3% restocking fee.

  • Original shipping costs are non-refundable.

Lost, Stolen, or Damaged in Transit

  • If tracking shows delivered but you can’t locate your package, check with neighbors and the carrier first.

  • Then email info@homebytouch.shop with your order number. We’ll assist, but replacement/refund decisions depend on the carrier’s investigation.

  • If your order arrives damaged, contact us within 7 days of delivery with photos of the product and packaging so we can help.

Split Shipments

  • To speed delivery, your order may ship in multiple packages. You’ll receive tracking for each shipment.

Pre-Orders

  • Pre-order items ship when available. The estimated ship window appears on the product page and may change.

  • If we miss the estimated ship window, we will notify you with a revised date, and you may request a full refund for any order that has not shipped (see Purchase Options Cancellation Policy).

International Shipping (if enabled)

  • Duties, taxes, and brokerage fees are the customer’s responsibility and are not included unless stated at checkout.

  • Customs inspections may cause delays beyond our control. Incorrect or refused customs payments may result in returns per the “Refused/Undeliverable” terms above.

Shipping Restrictions

  • We currently do not ship to P.O. Boxes for certain oversized or high-value items (carrier limits may apply).

  • Orders may be held for verification if flagged by our fraud-prevention systems.

Returns & Exchanges

  • See our Return & Refund Policy for eligibility and instructions: 14-day return window, 3% restocking fee on eligible returns, customer pays return shipping back to us, and original shipping is non-refundable (exceptions apply for our error/verified defects).

Shop Home By TOUCH across the U.S. Available shipping services and charges depend on the delivery address, product and shipping profile. Express services are available only when offered for your order at checkout. Processing time is separate from carrier transit time.

Contact

Email: info@homebytouch.shop
Office: 786-706-5440
Pickup Address: 14221 SW 120th St, Suite 106, Miami, FL 33186 (Mon–Fri, 10:00 AM–5:00 PM ET)