Shipping Policy

Processing Time

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  Orders typically process in 1–3 business days (Mon–Fri, excluding holidays).
  
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  During peak seasons, launches, or promotions, processing may extend by 1–2 business days.
  
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  Pre-order items ship on or around the estimated date shown on the product page (see Pre-Orders below).
  

Shipping Methods & Costs

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  We offer Forever Free Shipping on outbound orders where advertised.
  
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  Expedited and special services (overnight/2-day, signature required) may be available at checkout for an additional cost.
  
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  Carriers we commonly use: USPS, UPS, FedEx. We may switch carriers based on speed, reliability, or size/weight.
  

Tracking

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  You’ll receive a confirmation email with tracking when a label is created.
  
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  Please allow up to 24 hours for tracking to start updating after label creation.
  

Address Accuracy

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  Enter your shipping address carefully. Once a label is created, we may be unable to change it.
  
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  We are not responsible for delays or losses due to incomplete/incorrect addresses.
  
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  If you need to update an address, email info@homebytouch.shop within 12 hours of purchase (our cancellation window).
  

Local Delivery — Miami (Uber/Courier, Coming Soon)

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  Same-day or next-day local delivery may be available to select Miami ZIP codes via Uber/courier (shown at checkout).
  
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  A recipient must be available for in-person handoff. When the courier marks the order “delivered,” risk of loss passes to the customer.
  
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  Returns aren’t picked up by courier at this time—please ship returns back using a trackable carrier (see Return Policy).
  

Free Local Pickup — Miami

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  Pickup Location: 14221 SW 120th St, Suite 106, Miami, FL 33186
  
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  Pickup Hours: Mon–Fri, 10:00 AM – 5:00 PM ET
  
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  Wait for your “Ready for Pickup” email/SMS before arriving. Bring your order number and ID.
  
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  Orders not collected within 7 business days may be canceled and refunded minus the 3% restocking fee (gift cards excluded).
  

Delivery Timeframes

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  Transit times shown at checkout begin after processing.
  
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  Weather, carrier volume, holidays, and unforeseen events can extend delivery windows. We cannot guarantee carrier timelines.
  

Refused, Undeliverable, or Unclaimed Packages

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  If a package is returned to us as refused, undeliverable, or unclaimed, we can:
  
  
  Reship (reship fee applies), or
  
  
  Refund once received minus shipping and a 3% restocking fee.
  
  
  
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  Original shipping costs are non-refundable.
  

Lost, Stolen, or Damaged in Transit

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  If tracking shows delivered but you can’t locate your package, check with neighbors and the carrier first.
  
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  Then email info@homebytouch.shop with your order number. We’ll assist, but replacement/refund decisions depend on the carrier’s investigation.
  
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  If your order arrives damaged, contact us within 7 days of delivery with photos of the product and packaging so we can help.
  

Split Shipments

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  To speed delivery, your order may ship in multiple packages. You’ll receive tracking for each shipment.
  

Pre-Orders

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  Pre-order items ship when available. The estimated ship window appears on the product page and may change.
  
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  If we miss the estimate by more than 14 days, you may request a full refund (see Purchase Options Cancellation Policy).
  

International Shipping (if enabled)

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  Duties, taxes, and brokerage fees are the customer’s responsibility and are not included unless stated at checkout.
  
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  Customs inspections may cause delays beyond our control. Incorrect or refused customs payments may result in returns per the “Refused/Undeliverable” terms above.
  

Shipping Restrictions

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  We currently do not ship to P.O. Boxes for certain oversized or high-value items (carrier limits may apply).
  
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  Orders may be held for verification if flagged by our fraud-prevention systems.
  

Returns & Exchanges

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  See our Return & Refund Policy for eligibility and instructions: 14-day return window, 3% restocking fee on eligible returns, customer pays return shipping back to us, and original shipping is non-refundable (exceptions apply for our error/verified defects).
  

Contact

Email: info@homebytouch.shop
Office: 786-706-5440
Pickup Address: 14221 SW 120th St, Suite 106, Miami, FL 33186 (Mon–Fri, 10:00 AM–5:00 PM ET)